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20 answers to the questions we get asked most.
Booking & tickets
Search by date and destination, choose your pickup and drop-off stops, select your fare tier, and pay securely online. You'll receive a confirmation email with your QR code immediately.
Up to 6 passengers can be booked together online. For a larger group, please call or email us — we will make sure everyone is seated together and confirm the fare.
Passengers aged 16 and older can travel alone. Children under 16 must travel with a guardian who is at least 18, and a parent or legal guardian completes a short electronic consent form before the trip.
Fares vary by date, route and fare tier, and the exact price is shown when you search for your trip. Booking online is cheaper than booking by phone. Two stops — Miami International Airport and the Port of Miami — carry a location surcharge, always shown before you pay.
Yes. The morning southbound departure drops you directly at your cruise terminal at around noon. Cruise documentation is required and we need your cruise line and ship name. The Port carries a location surcharge on top of the base fare.
Yes — Jet Set Rewards. You earn points on every fare automatically, and points go toward rewards including a free one-way ride.
At the stop
No. The published times are the stops we OFFER on each run — a stop is served when someone has booked it. You must have a reservation for the specific stop you plan to board at; waiting at a stop without a booking will not put you on the coach, because the driver has no way to know you are there. If your plans change, contact us before your travel date so we can move your booking.
Your seat is assigned to your booking, so there is no airline-style check-in desk to queue at. At our Orlando terminal, check in with the dispatcher at least 30 minutes before departure; at Kissimmee, 15 minutes; at every other stop, be there 15 minutes early and check in directly with the driver. Give your name and show your QR code from the confirmation email.
Every stop has its own page with the exact address and a map link. At our Orlando terminal you wait inside the air-conditioned building. At all other stops it is curbside — be at the address 15 minutes early and look for the coach.
We monitor all departures closely and work to minimise delays. If your departure is significantly delayed we will notify you by email. You can also check your booking status online, or call us.
Yes — parking is available at our Orlando terminal for travelling passengers, charged per calendar day and paid at the desk when you check in.
On board
2 checked bags and 1 soft personal item per passenger, at no extra charge. A checked bag can weigh up to 50 lbs and measure up to 62 linear inches. Heavier or larger bags carry a fee, and anything over 70 lbs needs a call to us before you travel.
Only ADA-recognised trained service animals may travel with you, and there is no charge for them. Pets and emotional-support animals cannot be carried, in a carrier or otherwise. We will never ask for a vest or paperwork for a service animal.
Standard strollers travel in the luggage hold and count as a checked bag. Bicycles cannot be carried. Motorised scooters are generally not accepted, so please call us before you book if you need to travel with one.
Light, pre-packaged snacks and sealed non-alcoholic drinks are fine. Cooked meals, fast food and strong-smelling food are not allowed on board.
Wi-Fi and power outlets are available on most, but not all, of our coaches. Air conditioning, reclining seats and an onboard restroom are on every coach. For critical work we recommend downloading what you need before boarding.
Changes & refunds
Yes — cancellation and change rules depend on your fare tier (Saver, Flex or Premium). You can manage your booking online with your booking reference and last name.
Refunds follow your fare tier's cancellation policy and go back to the original payment method, typically within 1–5 business days. Request a cancellation by managing your booking online.
Report it through our lost-item form and our team will search for your item and contact you directly. You will receive a case number to track your report.
Call 407-649-4994 or email support@miamiorlando.com. Our team answers daily from 4:00 AM to 10:00 PM Eastern, including weekends and holidays.
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