Travel Info

Plans change. We planned for that.

Every ticket can be cancelled online in about a minute — no phone call, no forms. Your fare tier sets the window, the fee, and how long a travel credit stays good.

Saver

For travelers with set plans.

Cancel window
48 hours or more before departure
Refund fee
10% of the fare
Credit validity
180 days

Flex

For plans still taking shape.

Cancel window
24 hours or more before departure
Refund fee
5% of the fare
Credit validity
270 days

Premium

Most flexible

For those who keep every option open.

Cancel window
Anytime before departure
Refund fee
5% of the fare
Credit validity
365 days

Cancelling takes three steps.

Look up your booking

Open Manage My Booking and enter your confirmation number and email — no account needed.

Choose “Cancel”

Select the trip you want to cancel. We show your tier’s exact terms before you confirm anything.

Pick refund or credit

Take a refund to your original payment method, or travel credit to use on a future trip.

The fine print, in plain English.

Refunds

Refunds go back to the original payment method — typically within 1–5 business days, depending on your bank.

Travel credit

Choose credit instead and it arrives as travel credit on your booking, usable on any future trip with us.

No-shows

A missed departure without cancelling forfeits the ticket. If your plans change, cancel before the bus leaves — even a late cancellation is better than a no-show.

Booked through a reseller?

Tickets bought on GoToBus, Wanderu, or BusBud follow the reseller’s process: changes and refunds go through them, not us.

Need a hand?

If anything about your cancellation looks off, email support@miamiorlando.com or call 407-649-4994 — real people answer daily, 4:00 AM – 10:00 PM ET.

Ready to manage your trip?

Cancel, change, or review your booking online — it takes about a minute.

Look Up Booking