Questions, answered.

Search by date and destination, choose your pickup and drop-off stops, select your fare tier, and pay securely online. You'll receive a confirmation email with your QR code immediately.

Up to 6 passengers can be booked together online. For a larger group, please call or email us — we will make sure everyone is seated together and confirm the fare.

Passengers aged 16 and older can travel alone. Children under 16 must travel with a guardian who is at least 18, and a parent or legal guardian completes a short electronic consent form before the trip — it takes a couple of minutes and the signed copy stays on file with us. Start it from the Travel Info page.

Yes. Along the route we stop in Miami Beach, Fort Lauderdale, Hollywood, West Palm Beach and Kissimmee, among others. Every stop available for your journey is shown during booking, so you can pick the most convenient one.

Not always. The timetable shows every stop a departure can serve and the time it would reach each one — a stop is served when someone has booked it. So you need a reservation for the specific stop you plan to board at: waiting at a stop without a booking does not put you on the coach, because the driver has no way of knowing you are there. If your plans change and you need a different stop, contact us before your travel date and we will move your booking. Turning up at a different stop from the one on your booking means the coach may not stop for you, and a booking cannot be transferred to another stop at the curb.

Your seat is assigned to your booking, so there is no airline-style check-in desk to queue at. If you're departing from our Orlando terminal, check in with the dispatcher at least 30 minutes before departure; at Kissimmee, 15 minutes; from any other stop, check in directly with the driver. Either way, just give your name and show your luggage — plus your QR code from your confirmation email or your booking page. For the 7:00 PM departure from Orlando, please be checked in by 6:30 PM.

2 checked bags and 1 soft personal item (no wheels or hard sides) per passenger, at no extra charge. A checked bag can weigh up to 50 lbs and measure up to 62 linear inches (length + width + height). Heavier or larger bags carry a fee, and anything over 70 lbs needs a quick call to us before you travel.

We monitor all departures closely and work to minimize delays. If your departure is significantly delayed, we will notify you by email. You can also check your booking status online.

Only ADA-recognized trained service animals may travel with you, and there is no charge for them. Pets and emotional-support animals cannot be carried, in a carrier or otherwise. We will never ask for a vest or paperwork for a service animal.

Standard strollers travel in the luggage hold and count as a checked bag — no extra charge if they are within the usual size and weight limits. Bicycles cannot be carried. Motorized scooters are generally not accepted, so please call us before you book if you need to travel with one.

Light, pre-packaged snacks and sealed non-alcoholic drinks are fine. Cooked meals, fast food and strong-smelling food are not allowed on board.

We offer complimentary onboard Wi-Fi on all coaches. Speeds may vary depending on route and network conditions. For critical work, we recommend downloading what you need before boarding.

Yes. Cancellation and modification policies depend on your fare tier (Saver, Flex, or Premium). See the Fares page for full details on cancellation windows and any applicable fees.

Refunds are processed according to your fare tier's cancellation policy. To request a cancellation, manage your booking at miamiorlando.com/my-booking/lookup. Credits are typically issued within 1–5 business days.