Trained service dogs are welcome in the cabin on every departure, at no charge, under the ADA. Pets and emotional-support animals cannot ride — here is exactly where the line sits.
A trained service dog travels in the cabin with its handler on any trip.
We know it’s a hard rule to hear, so we say it plainly rather than at the curb.
Federal law limits what any carrier may ask about a service animal. Our crews are trained to ask at most these two questions — and never to ask for documentation:
Is the dog a service animal required because of a disability?
What task is it trained to perform?
Both an allergic passenger and a service-animal handler have the right to travel. Tell the crew and we seat you as far apart as possible.
A service animal never costs extra — no fee, no deposit, no required second seat. If you’d simply like more room, you may buy the seat beside you, entirely at your option.
Email support@miamiorlando.com or call 407-649-4994 — daily 4:00 AM – 10:00 PM ET.